“Dexter” Janet Borrowman is the director of care experience and education for Maui Health System (MHS) and the former national director of care experience for Kaiser Permanente. During her time with MHS she has achieved the highest rates of improvement throughout Kaiser Permanente’s approximately 40 medical centers.
As a certified Studer Group Coach, Certified Patient Experience Professional, and Beryl Board Member, Dexter provides support and services to leadership teams to help them implement the Culture of Excellence approach. This comprehensive organizational work improves patient care experience, employee engagement, leadership development, and organizational outcomes across a balanced scorecard.
Dexter began her career at Kaiser Permanente optimizing the electronic medical record in Northern California. Previously, she was an executive coach, educator, and consultant in Asia for eight years. Later, Dexter became director of operations for the English Center for International Women at Mills College and then for one of the nation’s first multilingual career centers. She was also a Coro Foundation Community Leader Fellow, an intern with Harvard Medical School, and is a certified American Health Insurance Plans Executive. As a breast cancer survivor, Dexter has channeled her passion as KP’s National Champion for Peer Support & Mentor Programs, which involves patients, caregivers, and members in supporting newly diagnosed patients with similar journeys, conditions, and life-threatening illnesses. For her work, Dexter was awarded the Beryl Institute Healthcare Professional Innovation Award and the PFCC Partners Orme Award, and she was a finalist for Kaiser Permanente’s Alide Chase Quality Leader Award.