Care Experience Experts
Kaiser Permanente has established methods and systems that establish patients and families as partners as we design and redesign care delivery. Patient advisory councils, co-design, and data are at the heart of our focus on care experience.
KP International will work with you to find the best Kaiser Permanente expert to speak at your event.
KP Care Team Helps Patient Diagnosed With MS
Chelsea Reeverts, a newly engaged and otherwise healthy young woman, was in for a shock when she was diagnosed with multiple sclerosis (MS). Clinical Pharmacy Specialist Nikki Hahn, PharmD, helped her figure out how to manage this disease through her new medications.
Recommended Resources
Human-Centered Design and Performance Improvement: Better Together
Kaiser Permanente’s initiatives with combining HCD and PI point to the potential to improve the health care experience and outcomes of patients and providers.
Linda Knodel, Senior Vice President and Chief Nurse Executive for Kaiser Permanente, highlights stories of how patients benefit from good nursing.
Redesigning hospitals with patient experience in mind. Hospital design is moving beyond cosmetic changes to please patients by adding features that give them more control.
