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Our digital transformation is creating a healthier America

Dick Daniels, executive vice president and chief information officer of Kaiser Permanente since 2015, recently shared his thoughts on how the organization is leveraging technology to transform health and health care in the United States.

Daniels explains: “For the past year, we have been working on a strategy to build a healthier America with a focus on key areas, three of which are personal health, community health, and medical excellence.

“Over the last 12 months, the transaction volume on our website,, and on our mobile app has grown by double digits in every dimension, including online appointments, prescription refills, and secure physician emails. With that success, we are now going beyond the transaction level to create more engaging care experiences.” He goes on to explain how improvements in video visits are benefiting members and clinicians, and how the “digital twin” app is being piloted, encouraging behavioral changes that will help members meet their health goals.

Read the full interview with Dick Daniels on

If you are an international health care leader interested in learning more about Kaiser Permanente’s use of technology to drive health care transformation, join our open program, Innovation + Transformation in Health Care, on October 2-4, 2019 in Oakland, California. Read the program details and register online.

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