Kaiser Permanente International Privacy Statement
The Kaiser Permanente International website serves participants from around the world.
This Privacy Statement applies to the Kaiser Permanente International website.
This Privacy Statement describes how Kaiser Permanente collects and uses the personal information you provide on, and other information that is collected from your use of the website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
Personal information means information that is individually identifiable. Information that has been de-identified by Kaiser Permanente or others is no longer personal information and is not covered by the terms of this Privacy Statement.
Kaiser Permanente is committed to protecting the privacy of the users of the Kaiser Permanente International. We will use and disclose your personal information as stated in this Privacy Statement.
Kaiser Permanente International Privacy Statement
Our use and disclosure of an individual’s personal information is limited as required by state and federal law. We do not sell or rent personal information about visitors to the Kaiser Permanente International website.
The Kaiser Permanente International website have security measures in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control both during transmission and once the information is received. These measures include encryption of data using the Secure Socket Layer (SSL) system, and using a secured messaging service when we send your personal information electronically to the Kaiser Permanente International website. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Kaiser Permanente International website by Internet, text message or email cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the “Questions, complaints, and contacts” section at the end of this Privacy Statement.
Revisions to the Privacy Statement
We may revise this Privacy Statement from time-to-time as we add new features or modify the way in which we manage information, or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on the Kaiser Permanente International website prior to the changes becoming effective.
Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our policies that may affect you.
The Kaiser Permanente International website visitor data
In addition to web logs, described below, Kaiser Permanente routinely gathers data on website and visitors such as how many people visit the site, the screens they visit, where they come from and how long they stay. The data is collected on an aggregate basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.
The Kaiser Permanente International website do not honor a browser’s signal or header request not to track the user’s activity.
Collecting and using and disclosing personal information
Except as disclosed in this Privacy Statement, we do not collect any personally identifiable information about visitors to the Kaiser Permanente International website. The policies, sources, uses and disclosures of information are outlined in Sections 1 through 13 that follow:
1. Information Collection Use
We collect the following personal information from you:
- user’s first name, last name, location, and job title
- user email addresses
2. Web logs
As is true of most websites, we gather certain information automatically. We maintain standard Web logs that record data about all visitors and customers who use the Kaiser Permanente International website and we store this information for no longer than reasonably useful to carry out its legitimate business purpose, or as legally required. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages or mobile screens you viewed; and the address of the website you linked from, if any. If you sign on to the Kaiser Permanente International website, our Web logs will also contain an individual identifier and show the services you have accessed.
All Web logs are stored securely and may only be accessed by Kaiser Permanente employees or designees on a need-to-know basis for a specific purpose. Kaiser Permanente uses Web log information to help us design our web experiences, to make the website Kaiser Permanente International more useful to visitors and for security purposes.
3. Internet cookies
We and our partners may place Internet “cookies” or similar technologies on the computer hard drives of visitors to the Kaiser Permanente International website. Information we obtain helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about your health history. We use two types of cookies, “session” cookies and “persistent” cookies, along with other similar technologies.
A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our web pages Kaiser Permanente International.
Persistent cookies remain on your hard drive after you’ve exited from our website, and we use them to enhance your experience.
You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Kaiser Permanente International website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Safari, Chrome, Firefox, Internet Explorer and iOS browsers are commonly used browsers.
4. Web beacons
We may also occasionally use “Web beacons” (also known as “clear gifs,” “Web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or email, that can tell us if you’ve gone to a particular area on our website. For example, if you’ve given us permission to send you emails, we may send you an email urging you to use a certain feature on our website. If you do respond to that email and use that feature, the Web beacon will tell us that our email communication with you has been successful. We do not collect any personal health information with a Web beacon, and do not link Web beacons with any other personal health information you’ve given us.
Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.
Even if you have given us permission to send emails, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of the email.
6. Evaluation and quality improvement
We will periodically ask users to complete surveys asking about their experiences with features of the Kaiser Permanente International website. Our surveys may ask visitors for demographic information such as age, gender, and education, but will not request that users provide specific information about any medical condition. We use survey information for evaluation and quality improvement purposes, including helping Kaiser Permanente to improve information and services offered through the Kaiser Permanente International website. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.
Comments or questions sent to us using email will be shared with Kaiser Permanente staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.
8. Data integrity and correction
Requests to view and correct personal information from the Kaiser Permanente International website may be submitted using the contact information in the “Questions, complaints, and contacts” section below.
If your personal information changes, or to update or request deletion of information collected on our Kaiser Permanente International website, or if you believe a third party has provided us with your personal information and you would like to request that it be edited or removed from our database, please use the contact information in the “Questions, complaints, and contacts” section below. We will respond to all access requests within 30 days.
We do not knowingly collect personally identifiable information from children under the age of 13. If Kaiser Permanente is made aware of collecting information from a child under 13 we will delete this information.
We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor, except as permitted by Kaiser Permanente and applicable law.
We may also disclose your personal information to third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
- providing customer service
- sending marketing communications
- providing cloud computing infrastructure
- We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to government requests (including to meet national security or law enforcement requirements)
- to protect the security and reliability of the Kaiser Permanente International website
- if Kaiser Permanente is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our Kaiser Permanente International website any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
- to any other third party with your prior consent to do so
11. Opt out
If you request to receive information about a service through email (for example, blog notices, virtual event notices, etc.) in an ongoing manner through the Kaiser Permanente International website by providing an email address, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by email or text message will contain information about how to opt out.
12. Data retention
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
13. Social media
The Kaiser Permanente International website include Social Media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing them.
Questions, complaints, and contacts
If you have any questions about this Privacy Statement, our policies and practices concerning the Kaiser Permanente International website, you can contact Kaiser Permanente International at 510-271-2313, send an firstname.lastname@example.org or by mail KP International, 1 Kaiser Plaza, Suite 2112, Oakland, CA 94612.
Last revised: July 26, 2021