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Building confidence and trust in primary care

executive VP physician Pat Courneya

Earlier this year, Patrick Courneya, MD, executive vice president and chief medical officer for Kaiser Permanente’s National Health Plan and Hospitals Quality, spoke at the NEJM Catalyst conference in Shanghai, China and reminded the audience of the patient-clinician relationship.

“Our patients need to have confidence that the local providers and services are solutions to their specific health needs…If you don’t actively earn the confidence of those individuals, families, and communities, you will scale the targets that you’re not going to be able to make.”

“If we create amazing systems, learning systems, ones that can tackle these amazing problems, but we fail to understand the impact of that relationship at that level, supported by systems, supported by technology, connected across regions, we will build a system that misses the mark,” he says.

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