Prior to joining Kaiser Permanente in 2017, Lucy served as assistant vice president for delivery system science at the Intermountain Healthcare Institute for Healthcare Delivery Research, where she was responsible for facilitating mission-critical health services research and enhancing the scientific stature of clinical investigators. She was also a research professor in epidemiology at the University of Utah School of Medicine as well as adjunct associate professor of nursing, pediatrics, and family & preventive medicine.
While at Intermountain, Lucy was an elected member of the Board of Directors for the High Value Health Care Collaborative and oversaw the Discovery and Dissemination Board Subcommittee—a group of 14 leading delivery systems across the U.S. committed to driving transformational change in quality and payment reform. She has worked as an economist for the Colorado State Legislature, a financial planner at UNC Health Care, a researcher in the Rural Health Program at the Cecil G. Sheps Center for Health Services Research, a faculty member at the University of North Carolina School of Public Health in Chapel Hill, a senior health services researcher at RTI in the Health Care Quality and Outcomes Program, and a senior associate at Abt Associates, Inc.
Nationally, Lucy serves on the Methods Council, Delivery System Science Fellowship Program Committee, and chairs the Committee for Advocacy in Public Policy at Academy Health. She is an editor for eGEMs (Generating Evidence & Methods to improve patient outcomes) and Pediatric Quality & Safety. She is an invited member of the Center for Medicare and Medicare Services Executive Leadership Council, the National Advisory Council for the Agency for Healthcare Research and Quality, and the National Policy Council of AARP. She continues to serve as faculty for the Institute for Healthcare Improvement. Lucy has been acknowledged as an examiner for the 2001 and 2002 Malcolm Baldrige National Quality Program, administered by the National Institute for Standards and Technology in the U.S. Department of Commerce and the American Society for Quality.
Lucy earned her PhD in health policy and administration with a minor in medical geography from the University of North Carolina at Chapel Hill, and her MBA and bachelor of science degree in business administration from the University of Denver.
