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When is the next general program?

Twice a year, in the spring and the fall, we offer Innovation and Transformation in Health Care at Kaiser Permanente in Oakland, California (in the San Francisco Bay Area). This program is open to health care professionals from all over the world (preference is given to those not based in the United States). Participants should have at least a high intermediate level of English, as many countries are represented and the program is conducted in English.

The next program will be held September 13 and 14, 2018 in the San Francisco Bay Area, and registration is open now. The early registration price is $2,600, for registrations completed by July 15. After this date, the standard fee of $2,900 will apply. You can view a sample agenda here, and register online.

How can I reserve a hotel room for the program?

Please reserve your hotel room directly, as accommodations are not included in the program fee. You will receive a hotel recommendation when you register. Mention that you will be attending an educational program, and ask for the Kaiser Permanente room rate. To ensure room availability and a better rate, early reservations are strongly advised. If you must cancel your reservation, give the hotel 48 to 72 hours’ notice to avoid a cancellation charge on your credit card. Please check with the hotel regarding specific cancellation policies.

What are the ground transportation options to and from the airport?

You may fly into San Francisco International Airport or Oakland International Airport. Please arrange your own transportation between the airport and your hotel. Taxis, shared shuttles, and public transit are readily available at both Oakland and San Francisco. When returning to the airport, especially during peak hours, your hotel concierge can help you reserve a taxi or shuttle in advance. BART, the public transit system, is also an option. Visit or for further information on ground transportation options.

Are meals included during the program?

Breakfast and lunch will be served during the program, and two complimentary group dinners will take place near the hotel at night. You will be asked to RSVP for the dinners when you register. Dates, times, and locations of all events are included on the program agenda.

What is the dress code during the meetings?

Business casual attire is the standard. “Business casual” means that suits and ties are not required for men, and skirts or dresses are not required for women. Business slacks/pants and business shirts/blouses are acceptable attire. Dressing up for the evening events is optional. Please wear comfortable shoes during the day, as you will have several walking tours and stretch breaks!

What is the procedure if I must cancel or postpone my program registration?

The cancellation deadline for the September 2018 program is July 13, 2018. If you have paid the program fee and provide us with written cancellation notice by July 13, 2018, we will refund your payment less a $500 administrative fee. There are no refunds after this date unless we have a waiting list and can replace you. As an alternative to cancellation, you may send another person in your place or apply your payment to a future Kaiser Permanente International program (the credit must be used within 12 months of the program you missed). If you must cancel, postpone, or send a replacement, please email us promptly.

We would like to organize a customized program at Kaiser Permanente. Where do we start?

To develop a customized program for a group of up to 20 health care professionals in Southern California, Washington, D.C., or the San Francisco Bay Area, please complete a Program/Seminar Request Form. We will work with your group leader to develop the agenda and address your topics of interest.

Is it possible to arrange a program in my country?

We may be able to organize a condensed version of Innovation and Transformation in Health Care at Kaiser Permanente in your country. Please contact Karin Cooke for details.

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