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Virtual Care: How Kaiser Permanente is Evolving

Tuesday, June 22, 2021
7:00 AM Pacific Time (PDT) = 3:00 PM London (BST, UTC + 1)

Duration: 75 minutes

For more than 10 years, Kaiser Permanente has been known for its use of virtual care, supported by our integrated electronic medical record. Even with our history of engaging virtually, COVID-19 saw dramatic changes — and opportunities — in virtual interactions. This session will focus on how Kaiser Permanente is using virtual care and how it is evolving.

Lisa Arellanes is a vice president in the National Clinical Services group at Kaiser Permanente. In her role, she develops Kaiser Permanente’s telehealth capabilities with a focus on Triple Aim objectives. She also improves KP’s performance and impact in laboratory and imaging services, including COVID-19 testing capabilities. In addition, she enables the care and coordination of members who need transplants through Kaiser Permanente’s National Transplant Services. In the early 1990s, as a Peace Corps health volunteer in South America, Lisa worked in poor rural communities during a cholera epidemic. These communities had limited access to health care, the general public had a minimal understanding of what contributes to general health (for example,  nutrition and handwashing), and there was unequal access to vital services such as clean, running water or toilets. Lisa’s experience in Ecuador instilled in her a lifelong commitment to improving health and health care, and a deep appreciation for equity and inclusion.

This session is part of the continuing webinar series Integrated Health Care in Action, presented in monthly virtual sessions from February to June 2021.

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