Virtual Care: How Kaiser Permanente is Evolving

Tuesday, June 22, 2021
7:00 AM Pacific Time (PDT) = 3:00 PM London (BST, UTC + 1)

Duration: 75 minutes

For more than 10 years, Kaiser Permanente has been known for its use of virtual care, supported by our integrated electronic medical record. Even with our history of engaging virtually, COVID-19 saw dramatic changes — and opportunities — in virtual interactions. This session will focus on how Kaiser Permanente is using virtual care and how it is evolving.

Lisa Arellanes is a vice president in Kaiser Permanente’s National Care Delivery Operations Group, which aims to ensure consistent enterprise-wide operational performance to meet the care delivery expectations set by our mission. In this role, Lisa has the pleasure of leading the development of our enterprise telehealth strategy. She has also led the work to improve performance and capabilities for laboratory and imaging services, including COVID-19 testing. In 2020, Kaiser Permanente rapidly increased COVID-19 testing capabilities to meet the needs of our members, and we are continually evaluating the evolving science and methodology in this space. Lisa’s interest in health care was solidified in the early 1990s when she served as a Peace Corps health volunteer in South America and worked in poor rural communities during a cholera epidemic.

This session is part of the continuing webinar series Integrated Health Care in Action, presented in monthly virtual sessions from February to June 2021.

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