As chief digital officer, Gopala leads cross-functional teams to transform a full range of digital
experiences in service to the organization’s 12.6 million members and its clinical workforce.
Narayanan “Nari” Gopala reports directly to Kaiser Permanente’s executive vice president and chief information and
technology officer with joint accountabilities to the chair and chief executive officer.
Gopala oversees Kaiser Permanente’s member app and website, kp.org, including its digital
strategy, user experience, and ongoing enhancements, which have received numerous industry
accolades such as Webby Awards’ People’s Voice winner in 2022 and Design Company of the
Year by Fast Company in 2022.
Gopala joined Kaiser Permanente in 2021 as vice president of capability and platform
engineering. He brings over 25 years of experience leading global digital platforms, including prior leadership
positions at Amazon Web Services and Sony Online Entertainment.
He holds a bachelor’s degree in engineering from the Indian Institute of Technology — Banaras
Hindu University in Varanasi, India, and earned an MBA in high technology and innovation from
Northeastern University in Boston.
Gopala has a passion for innovation and the deep technical understanding of both the
consumer perspective and Kaiser Permanente’s integrated model to help us meet members
where they are in their health journeys and deliver digital solutions based on their preferences.