Areas of Expertise

Delivery System Design

Because of our integrated structure, when Kaiser Permanente designs new solutions, we look at the entire delivery system, from facilities and technology to people and processes.

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Delivery System Design Experts

Redesigning ambulatory care, optimizing home care, and addressing social determinants of health are examples of major transformations that use all the levers in our system.

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David Grandy, FACHE, CMPE

Vice President, Office of Transformation

Experts Discuss the Potential of In-Home Care

Kaiser Permanente recently hosted The Future of Home Care, part of its ThoughtCAST digital event series, featuring an online panel of health care and technology experts discussing the trends and opportunities in home care.

Recommended Resources

Kaiser Permanente Care at Home

Enabled by a robust technology platform, Kaiser Permanente’s Care at Home program, provides 24/7 patient care through home visits, telehealth encounters, and remote monitoring.

Stephen Parodi, MD, writes in STAT about how care at home provides promise for patients

Hospital-level care delivered at home, also referred to as “hospital at home” and “acute or advanced care at home,” enables physicians and clinicians to extend high-quality, safe, equitable care to patients where they are most comfortable.

Human-Centered Design and Performance Improvement: Better Together

Kaiser Permanente’s initiatives with combining HCD and PI point to the potential to improve the health care experience and outcomes of patients and providers.